Responsibilities:

• Provide exceptional IT support (Incident and IMAC) to internal customers ensuring a high level of customer satisfaction

• Ensures service levels for customers are met, identifies opportunities for improvements and implements these as agreed upon

• Stage and configure machines for new hires and deploy new hardware as needed

• Work with the Build Center team to provide timely delivery on all hardware deployments

• Complete workstation replacements for users that qualify for new workstation replacements

• Test, configure, install and manage repair of all IT related equipment (hardware and software)

• Knowledge base documentation contribution

• Accurately log and track ticket related workload in a timely fashion

• Customer engagement – Ensure frequent and timely updates to internal customers regarding status of any outstanding issues and work that is in progress

• Form effective relationships with Business, Brands, Corporate functions, Delivery, Apps Support, fellow team members and External Service Providers

• Above all, focus on support of people as opposed to the technology

Requirements:

• Minimum 3 years of relevant experience in IT support at 1st and 2nd level within a Corporate IT support environment

• Exceptional Customer Experience skills and Customer Success obsessed

• Thorough understanding of service desk and customer support environment

• Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions

• Tolerance for ambiguity in a consistently changing environment

• High energy level and creative problem-solving abilities

• Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers

• Proven analytical, evaluative, and problem-solving abilities

• Self-motivated team player

• Expertise in MS Windows 10, OSX, iOS, MS O365, and MDM for mobile devices

Job Type: Contract

Salary: $20.00 - $23.00 per hour

Schedule:

• 8 hour shift

Experience:

• Mac OS: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: In person